AI Automation & Tech Support Engineer
I bridge the gap between technical support and intelligent automation — designing end-to-end workflows that connect APIs, AI models, and cloud services. From diagnosing complex system failures to building self-healing automation pipelines, I turn repetitive processes into scalable, AI-powered solutions.
3+
Projects
8+
Tools
2
Certs
Informatics Engineering Student · SVU
Currently pursuing a degree in Informatics Engineering at the Syrian Virtual University (SVU), with deep specialization in technical support infrastructure and intelligent automation engineering. My work focuses on bridging real-world support systems with cutting-edge automation — integrating REST APIs, AI language models, and workflow orchestration tools to build resilient, efficient, AI-powered pipelines that scale.
Workflow Automation
n8n pipelines, system integrations
AI-Powered Solutions
LLM integrations, smart routing
API & Integrations
REST APIs, webhooks, Supabase
Tech Support Expert
AI troubleshooting, diagnostics
Workflow orchestration tools
Languages, tools & environment
Verified credentials
The Complete n8n Automation Course
Udemy
SQL & Relational Database Design
Meta
Real-world automation systems and AI-integrated solutions built to solve tangible business problems.
An intelligent n8n workflow that automatically extracts sales data from Google Sheets and generates personalized billing messages delivered directly to customers via WhatsApp — eliminating manual invoicing entirely.
A robust Python Telegram bot architected with OOP principles that maintains cloud-side state via Supabase — operating reliably even when local infrastructure is offline, ensuring zero data loss.
An intelligent classification system leveraging Gemini and DeepSeek APIs through n8n to automatically categorize and route customer support complaints to the correct department — dramatically reducing response times.